realbet Casino & Sportsbook Data Care

This page describes what we collect when you use realbet and how we keep that data protected. Our approach centres on transparency: we tell you exactly what information we gather, why we need it, and who may see it. We do not sell your personal data, and we limit access to only those team members and service providers who require it to support your account or comply with local law.

When you open an account on realbet, you provide us with contact details, payment information, and identification documents. We use these to verify your identity, prevent fraud, manage your deposits and withdrawals, and comply with anti-money-laundering regulations. Our servers may sit outside your jurisdiction, but we apply the same security standards wherever your data lives.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

What We Collect and Why

We collect your email address, full name, date of birth, and phone number when you register. During account verification—a step we call KYC (Know Your Customer)—we ask for a government-issued ID, proof of address, and sometimes a selfie. We need these to confirm you are who you say you are and to meet regulatory requirements in supported jurisdictions such as Jakarta, Surabaya, and Bandung.

When you deposit funds via DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we record the transaction details: the date, amount, and payment method. We do not store your full credit card or bank account number. Payment processors handle sensitive card data separately; we see only a masked reference.

We also collect data about how you use realbet: which games you view, when you log in, your betting activity on slot tournaments and live football markets (Liga 1, Piala AFF), and your interaction with our live-dealer tables. This helps us detect unusual patterns that might indicate fraud or your account being compromised.

How We Protect Your Data

We encrypt all data in transit using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We recommend you enable two-factor authentication on your realbet account—this adds a second verification step (usually a code sent to your phone) whenever you log in from a new device.

Our team can see your account only when you contact support or when we investigate a withdrawal request. For example, if you request a withdrawal and our system flags it for review—perhaps because the amount or frequency differs from your usual pattern—we examine your KYC documents and transaction history to ensure the funds belong to you.

We do not share your personal data with third parties for marketing. We may share information with payment processors, fraud-detection vendors, and legal authorities if required by law. These partners must agree to protect your data to the same standard we do.

Your Rights and Our Commitments

You have the right to request a copy of all data we hold about you. You may also ask us to correct inaccurate information or, in some cases, delete your data—though we may retain certain records to meet legal obligations or to settle disputes.

We retain your KYC documents and transaction history for at least five years, as required by anti-money-laundering law. Login history and cookies are retained for shorter periods unless you are flagged for fraud review, in which case we may extend retention while the investigation continues.

If you believe your realbet account or personal data has been compromised, contact our support team immediately. We will reset your password, review account activity, and advise you on next steps. If you have a complaint about how we handle your data, you may also escalate to your local data protection authority.

This privacy policy is effective from the date you first open your realbet account. We may update it if our practices change or if new regulations require us to do so. We will notify you of material changes via email. Your continued use of realbet after such a change means you accept the updated policy.

If you have questions about how we handle your data, please contact our support team. We are available to assist with account verification, withdrawal queries, and data-protection concerns across all supported regions.